Frederick W. Smith Week 8 Essay Example | Topics and Well Written Essays - 500 words

Frederick W. Smith Week 8 - Essay Example As such, the standards enhanced the efficiency of the FedEx teams. Fred Smith motivated the members of FedEx to remain highly engaged in their teams. The flexibility and freedom enjoyed by employees enabled the employees to act with speed to help FedEx maintain its goodwill and achieve competitive advantage (Lussier & Achua, 2013). Moreover, the members were motivated to remain highly engaged in their teams because they had the authority and bore the responsibility of making relevant changes that would improve productivity and customer satisfaction in the organization (Lussier & Achua, 2013). The focus on teamwork, little direct supervision by managers, and the success of the teams motivated them to remain committed. FedEx managers played significant roles in facilitating team effectiveness. The managers formulated clear and attainable goals that defined the direction and operation of FedEx teams (Lussier & Achua, 2013). They also addressed employee issues, solicited, and implemented the best employee ideas that ensured good interrelations and quality service delivery (Lussier & Achua, 2013). FedEx managers perfected their role as facilitators where they were major players in linking employees, customers, and the executive management. They also practiced team leadership and responded to various emergencies with speed. Apparently, these roles helped FedEx to facilitate team effectiveness that enhanced team performance. Subject to the immense competition encountered in the market, FedEx established â€Å"super-teams† to address the growing competition in the market. The â€Å"super-teams† included a maximum of 10 clerical employees (Lussier & Achua, 2013). The company had two â€Å"super-teams† with different mandates. Notably, the â€Å"super-teams† were self-managed since they were subject to little direct supervision from managers (Lussier & Achua, 2013). FedEx